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Customer Care

‘Bespoke and quality’ are at the core of Stepping Stones.  They are at the heart of our business and penetrate all areas from brand choice, through product display to purchasing experience.  We are fully committed to the following:

·       Creating a light, bright and airy shopping environment, showcasing front facing displays, clear branding, a fun, child-centric experience.

·       Delivering exemplar customer service. Always.

·       Offering a first class shoe fitting service, focusing on fit, style, customer requirements and choice.  

·       Offering an exclusive children’s hair dressing service, including child-friendly seats and visual aids (DVD/IPAD), augmented by a range            of accessories and products.  

·       Stocking a range of clothing which will exhibit bespoke brands and styles, offering a refreshing alternative to the highstreet for gifts and           treats.

·       Stocking a range of toys and accessories will cover all price points, but reflect the quality and bespoke mantra of our business with a               strong focus on education, durability (although not plastic) and value. 

·       Offering a children’s play area for use by customers – particularly useful for those families with more than one child to fit shoes or get a           hair cut – thus making the services delivered by Stepping Stones stress free for both parent and child.

·        Offering a baby changing facility for use by customers, cementing our commitment to creating and maintaining a child friendly                       shopping experience for our target customers.

Privacy & Safety

Privacy Policy & Terms

Stepping Stones is proud of our ongoing commitment to responsibly manage and treat with the utmost respect and confidentiality any individual information collected during the course of our dealings with our customers. We value the trust our customers have placed in us in providing any personal information, and limit the collection and use to maintain a superior level of service to our customers.

Purpose of this Policy

This policy outlines:

  • what personal information we collect and how it is collected during the course of running our business;

  • what we do with any personal information received; and,

  • how we ensure that this information is treated in accordance with the requirements of the Privacy Act.


Information Collected

At all times there is no obligation for our customers to provide us with personal information - unless it is a necessary requirement to fulfil an order or to provide another customer service function.

Customer delivery and contact details are stored and purchase history details may also be collected.

This information may be collected at our retail stores or, from our website. 

Use of Information Collected

All information Stepping Stones collects through the course of normal business dealings remains confidential.

Stepping Stones does not disclose personal information to any other organisations - unless the owner of that information has given their consent.

We only use the information for processing orders our marketing purposes - which may include:

  • fulfilment of orders;

  • statistical analysis of customer shopping habits, interests, and preferences to assist in improving our range of goods and services;

  • analysis of relevance of our special offers and promotions and sending information about these promotions and products including sending information by email providing the customers consent has been given for this service and;

  • conducting other activities such as promotions which involve the awarding of prizes.


Security of Information Collected

Stepping Stones takes all reasonable precautions to ensure that any personal information received is kept confidential.


For sending information and for delivery of orders placed through our customer service centre or via our websites, it is necessary to disclose some personal information to third parties such as delivery contractors.

Stepping Stones takes reasonable steps, however, to ensure our suppliers and contractors only use the information provided to them for the relevant purpose and ensures that all contracts with third parties include a clause that any personal information is only to be used for the intended purpose.

No personal information will be disclosed to any other third party without your consent.


Customers who do not wish to have their personal information used for marketing by Stepping Stones are most welcome to indicate their desire at the time of purchase, in correspondence, at interview or any other point of contact with a representative of our company.

Customers who don’t want us to process their data anymore should contact us at or send us mail to: 19 Market Square, Stonehaven, AB39 3LF

Website and Email

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We fully understand that when shoppers visit our website they may not wish to sign on as a member. We obviously respect this and leave membership fully optional, and have built the site to make it as easy as possible to be removed from any mailing lists on request.

We do not send any unsolicited emails and every email sent provides the recipient with an opportunity to unsubscribe from receiving further emails.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

The Stepping Stones website uses "cookies" which are small amounts of information stored on the user's computer by our website server.

These "cookies" identify the user's browser but they do not identify the user personally and no sensitive information is stored within the Stepping Stones website "cookies". While "cookies" can be disabled by the user by going to the preferences or options menus in their browser, we recommend that you don't disable "cookies" to allow for a better and faster experience at Stepping Stones Online.

"Cookies" implemented by on our website are listed below:

Cookie name                              Life span                    Purpose

svSession                                           Permanent                      Creates activities and BI

hs                                                     Session                           Security

incap_ses_${Proxy-ID}_${Site-ID}       Session                           Security

incap_visid_${Proxy-ID}_${Site-ID}     Session                           Security

nlbi_{ID}                                           Persistent cookie             Security

XSRF-TOKEN                                       Persistent cookie             Security

smSession                                         Two weeks                      Identify logged in site members

Our website uses Stripe to process payments, as such we do not directly collect or store any credit/debit card details.  Stripe is a compliant and accredited payment gateway, more information on the security procedures can be found at

We do not encourage (and in fact advise against) sending any sensitive information by email, as information sent by email is not encrypted and therefore not a secure mode of transmission.

The Stepping Stones website is accessible to people of all ages, however, we are mindful that some customers who register as members may be under the age of 18.

Access to personal information

Stepping Stones takes responsible steps to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. Any personal information provided may be corrected or brought up-to-date at any time subject to the requirements below.

Customers may request details of their personal information held by Stepping Stones by sending a signed written request to our customer service department. (To verify that the personal information requested belongs to the customer it is necessary that the request be in writing and signed).

Stepping Stones will endeavour to respond within fourteen (14) days provided the information requested meets the requirements under the Privacy Act, and we can verify the individual. If, in the unlikely instance, the request does not meet the requirements the customer will be advised of the reasons.

For privacy and accuracy reasons Stepping Stones relies on the customer to provide any changes or updates to individual information.

Information Security

Any personal information held on the Stepping Stones computer network has stringent security measures to protect it from misuse and loss and from unauthorised third party access, modification or disclosure and there are levels of security in place to ensure information of a sensitive nature is only accessible by authorised staff members.

Stepping Stones takes reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed.

Changes to Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


We welcome feedback on this policy - or on any matters relating to Stepping Stones. If you have any comments, suggestions, or questions, please contact us at any time by calling or by sending email.

Payment Methods
Payment Methods

- Credit / Debit Cards

- Offline Payments

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