SHIPPING & RETURNS
****DURING THESE DIFFICULT TIMES, AS A RESULT OF THE CORONA VIRUS RESTRICTIONS, WE WILL ONLY BE GOING TO THE POST OFFICE TO SEND PARCELS A MAXIMUM OF TWICE A WEEK. SHOULD YOU REQUIRE SOMETHING IN A HURRY PLEASE EMAIL US TO LET US KNOW AND WE WILL DO OUR BEST TO ACCOMMODATE. ****
Standard - orders of £40 or more: Free 3-5 business days
Standard: £4.00 3-5 business days
Deliveries are to the UK only .
Orders are sent via Royal Mail, and will require a signature on receipt. Rates include postage, packing and insurance.
If you are out when the postman attempts delivery, he or she will normally leave a calling card to inform you that they have tried to deliver that day. Your goods will then be taken to your local post office depot for you to collect or arrange for re-delivery.
You can deliver your items to a different address to your billing address by amending the delivery address in the checkout pages.
As always, if you have any questions or need to expedite your order, don't hesitate to call or email on 01569 668362 or
Return & Exchange Policy
****WE APPRECIATE THAT IN THESE DIFFICULT TIMES THAT YOU MAY NOT WANT TO OR BE ABLE TO GO OUT TO A POST OFFICE TO RETURN UNWANTED ITEMS TO US. UNTIL FURTHER NOTICE, AS LONG AS YOU ADVISE US VIA EMAIL THAT YOU WISH TO RETURN SOMETHING WITHIN FOURTEEN DAYS OF RECEIPT WE WILL STILL ACCEPT RETURNS AFTER THE RESTRICTIONS HAVE BEEN LIFTED. EMAIL US ON ****
If for any reason you are unhappy with your purchase, we are happy to offer a full refund or exchange within 14 days of receipt.
All items must be returned in a new, unworn condition with their original tags still attached. Shoes must be returned unworn and in their original box. Stepping Stones will not accept returns of items that have been worn, used and/or garment tags removed. In such cases, the item will be returned to the customer.
Please follow the returns procedure below:
Wrap your item securely in the packaging of your choice along with a note of your name and address.
Take the package to your local post office, making sure you retain your certificate of postage. The cost of returning this parcel is your responsibility.
A refund or exchange will then be issued upon the satisfactory receipt of the item.
If you require a refund, we will credit the original purchaser’s card for the sum paid minus postage costs. Refunds will be made within 7 days of the date we receive your returned item.
Our returns address is:
Internet Returns Department
19 Market Square
The above policy applies to web purchases only.
If you would like to exchange a web purchase in one of our shops within 14 days of receipt, please bring along your order confirmation and we will be happy to help you find a replacement. If you would like a refund, you can leave your item and your paperwork with a shop assistant, and you will be refunded through the web. We regret that we are unable to offer web refunds in our stores.
If have any further queries, please don't hesitate to call on 01569 668362 or email